Find answers to the most common questions about our repair services, PIPA inspections, pricing, and coverage areas. Can't find what you're looking for? Contact us directly.
How much does a repair cost?
Repair costs vary depending on several factors including the size of your inflatable, the extent of damage, and the complexity of the repair required. We provide quotes on a case-by-case basis after assessing the specific requirements.
To get an accurate quote, we ask that you send photographs of the damage along with information about the inflatable's size and manufacturer. For a detailed assessment, we offer a pre-examination service for £30, where we thoroughly inspect your equipment and provide a comprehensive written quote.
Different types of repairs carry different costs. Simple patches might be relatively inexpensive, whilst panel replacements or internal structural repairs require more time and materials. We always aim to provide transparent, fair pricing based on the actual work required.
How often do I need my equipment PIPA tested?
PIPA testing is required annually for all commercial inflatable play equipment. Your PIPA certificate is valid for one year from the date of inspection, and you should arrange your next inspection before the certificate expires to maintain continuous compliance.
We recommend booking your annual inspection well in advance of the expiry date to ensure availability and avoid any gaps in certification. Some operators choose to have inspections done during quieter winter months when their equipment is not in regular use.
What is included in a PIPA inspection?
A PIPA inspection is a comprehensive safety assessment of your inflatable equipment. Our certified inspector examines all aspects of the inflatable including:
- Structural integrity and seam strength
- Material condition and anchor points
- Signs of wear, damage, or modifications
- Testing per BS EN 14960 standard protocols
Following the inspection, you receive a PIPA certificate if your equipment passes, along with a detailed inspection report. If any issues are identified, we provide information about required repairs and can provide quotes for necessary work.
Do you travel outside of Essex?
Yes, we serve a wide area beyond Essex. Our service coverage includes London, Kent, Hertfordshire, Surrey, and the broader Southeast region. For PIPA inspections, we travel to operator locations, council facilities, schools, and storage sites throughout these areas.
For repairs, equipment must be brought to our facility in the Hullbridge area, as we do not currently offer mobile on-site repairs.
Can you repair my inflatable on-site?
Currently, all repairs must be completed at our dedicated facility in Hullbridge. We do not offer mobile on-site repairs at this time. This in-house approach ensures we have access to our professional equipment, including air-cooled twin needle sewing machines, comprehensive material stocks, and proper working conditions.
Mobile repair services are something we are considering for future years.
What if I need an emergency repair?
We offer emergency call-out services for urgent repair situations. However, even for emergency repairs, equipment must be brought to our facility. Emergency services help prioritise urgent repairs to minimise your downtime during peak operating periods.
Standard business hours emergency calls are charged at our regular call-out rate. Out-of-hours emergency services, including evenings and weekends, incur additional charges.
Do you sell parts and equipment?
We maintain stocks of essential spare parts and equipment for operators, including:
- Replacement fans and blowers (new and reconditioned)
- Repair materials — patches, glue, and thread
- Stakes for securing inflatables
- Second-hand equipment when available through our connections with Ellis Leisure and other operators
We do not manufacture new inflatables ourselves, though this is something we are exploring for the future.
How do I book a PIPA inspection?
Contact us by phone on 01268 569302 or email 5zZ3pSEzqQBtHMXWW19KBJ42xcvSi8-A000c09MHE1BOOwc with details of your equipment and preferred inspection dates. We need to know:
- Number and types of inflatables requiring inspection
- Your location
- Any specific access requirements
We provide written quotes via email for all inspection services. Once you approve the quote, we schedule your inspection at a mutually convenient time.
How long do repairs typically take?
Repair timeframes vary depending on the complexity of work required and our current workload:
- Simple repairs (small patches) — within a day or two
- Complex structural repairs — may take longer
- Emergency repairs — prioritised to minimise downtime
During busy periods, particularly early in the season, turnaround times may be extended. We keep operators informed about progress and can provide updates on request.